Courtyard Houston Brookhollow
2504 North Loop West, In Houston (Brookhollow), Houston, TX 77092, United States
Rating
4.2
Price Level
$$
Rooms
197
Pets
No
13
Dec
Courtyard Houston Brookhollow, Houston
Courtyard Houston Brookhollow
Stop at Courtyard Houston/Brookhollow to discover the wonders of Houston (TX). Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at Courtyard Houston/Brookhollow. All rooms are designed and decorated to make guests feel right at home, and some rooms come with flat screen television, air conditioning, heating, desk, telephone. The property offers various recreational opportunities. Courtyard Houston/Brookhollow combines warm hospitality with a lovely ambiance to make your stay in Houston (TX) unforgettable.
Price & Availability
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Overall
Excellent
4.2
971 reviews
5
42
4
51
3
41
2
26
1
10
Customers Review
Value 3.9
Location 4.1
Cleanliness 4.4
Comfort 4.2
Neighborhood 3.9
Amenities 4.1
Condition 4.1
Quality 3.8
Recomendation 86.4%
“Your front desk manager Karen is an exceptional employee and a shining example of how good customer service can make or break a trip. From the moment I checked in, I was greeted warmly by Karen and her smile. She was attentive, alert, and inviting. Set the tone to my 4 day long trip, and made me feel as though I had a new home away from home. The hotel needs some updates, but I didn't even notice right away! Karen disarmed my usually particular eye with her overwhelmingly accommodating nature. I look forward to your hotel updates, but I will stay there again without them so long as exceptional individuals like Karen continue to be employed at your establishment. Sua gerente de recepção, Karen, é uma funcionária excepcional e um exemplo brilhante de como um bom atendimento ao cliente pode fazer ou estragar uma viagem. A partir do momento em que fiz o check-in, fui recebido calorosamente por Karen e seu sorriso. Ela estava atenta, alerta e convidativa. Defina o tom da minha viagem de 4 dias e me fez sentir como se tivesse um novo lar longe de casa. O hotel precisa de algumas atualizações, mas eu nem percebi de imediato! Karen desarmou meu olho geralmente particular com sua natureza esmagadoramente acomodada. Aguardo as atualizações do seu hotel, mas ficarei lá novamente sem elas, desde que indivíduos excepcionais como Karen continuem trabalhando em seu estabelecimento.”
— Matt N
“Checked in at 3pm . One out of the two rooms AC didn’t work . Never moved me to different room. Asked for fan didn’t have one . Stayed in lobby most of the night due to hot room. The lobby was nasty they had no disinfectant spray so I can clean it . Trash everywhere . Until 6am when bistro lady came in . She was Amazing . Great customer service . She needs a raise . I did get my money back for the one hot room. Overall 2/5.I work for Marriott. This hotel needs a lot of work . Front desk needs to have better customer service and needs to clean the lobby and lounge area on daily . Check-in às 15h. Um dos dois quartos AC não funcionou. Nunca me mudou para outro quarto. Pediu fã não tinha. Se Hospedaram no lobby mais da noite devido ao quarto quente. O lobby era desagradável, eles não tinham spray desinfetante para que eu pudesse limpá-lo. Lixo em todos os lugares. Até as 6 da manhã, quando a senhora do bistrô entrou. Ela foi incrível. Ótimo serviço ao cliente. Ela precisa de um aumento. Eu consegui meu dinheiro de volta para um quarto quente. Geral 2/5.Eu trabalho para Marriot. Este hotel precisa de muito trabalho. A recepção precisa ter um melhor atendimento ao cliente e precisa limpar o saguão e o lounge diariamente.”
— Zack Lopez
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